Effective Date: August 2026
At Sijaché, LLC, we are committed to providing exceptional products and services. Because many of our offerings are personalized, we encourage you to review this policy before making a purchase.
Return Eligibility
Eligible products may be returned within 30 days of the original purchase date.
To qualify for a return, products must:
- Be unused
- Be in their original packaging
- Include proof of purchase
- Be in resalable condition
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items are non-refundable unless otherwise required by law:
- Personalized Hair Wellness Assessments
- Consultation Services
- Digital Products
- Downloadable Resources
- Customized Hair Care Plans
- Medical Wigs (Cranial Prostheses)
- Customized or Special-Order Products
- Opened or Used Hair Care Products
- Gift Cards
Refunds
Once your return has been received and inspected, we will notify you by email regarding approval or denial of your refund.
Approved refunds are typically processed within 7–14 business days to the original payment method.
Approved refunds may be subject to:
- A 20% restocking fee
- Original shipping charges
- Return shipping costs
Exchanges
We replace products only if they are defective or damaged upon receipt.
If you believe your order qualifies, please contact us before returning your item.
Shipping Returns
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping service for higher-value items.
Third-Party Purchases
Products purchased through authorized third-party retailers or marketplaces are subject to the return policies of those sellers.
Please contact the original seller before returning those items.
Questions
If you have questions regarding returns or refunds, please contact:
Sijaché, LLC
📞 (813) 773-5590